Last updated: July 27, 2026
Thank you for shopping with Northevora. We are committed to getting your handcrafted wooden kitchenware to you as quickly and safely as possible. Please review our shipping policy below to understand how we process, ship, and deliver your orders.
1. Order Processing Times
All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and federal holidays).
If you place an order on a weekend or a holiday, processing will begin on the next business day. During peak sales events or holiday seasons, processing times may be extended by an additional 1-2 business days. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
2. Shipping Rates and Estimates
We offer several shipping options to accommodate different timelines. Shipping rates and delivery estimates are calculated at checkout based on the weight of your order and your destination.
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Shipping Method
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Estimated Delivery Time
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Estimated Cost
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Standard Shipping
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5 to 12 business days
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Calculated at checkout
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Expedited Shipping
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3 to 7 business days
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Calculated at checkout
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International Shipping
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10 to 21 business days
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Calculated at checkout
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Note: Delivery times are estimates and are not guaranteed. They do not include the processing time (1-2 business days).
3. International Shipping and Customs
Northevora ships worldwide. If you are ordering from outside the United States, please be aware that your order may be subject to import taxes, customs duties, and fees levied by your local customs office.
Important: Northevora is not responsible for any customs fees, duties, or taxes imposed by your country. These costs are the sole responsibility of the recipient. We are also not liable for delays caused by customs processing.
4. Order Tracking
Every order shipped by Northevora includes a tracking number. Once your order has been dispatched, you will receive an email containing the tracking number and a link to monitor your package's journey.
Please allow up to 48 hours for the tracking information to become active on the carrier's website after you receive the confirmation email.
5. Lost, Damaged, or Stolen Packages
Northevora takes full responsibility for your order until it reaches your doorstep.
•Lost in Transit: If your tracking shows that your package has been lost, please contact us at contact@northevora.com within 14 days of the expected delivery date. We will investigate with the carrier and either reship your order or issue a full refund.
•Damaged upon Arrival: Please inspect your order immediately upon reception. If your wooden utensils arrive damaged or defective, contact us immediately at contact@northevora.com with your order number and photos of the damage. We will work with you to find a satisfactory solution, including sending replacements.
6. Shipping Restrictions and Address Accuracy
We currently do not ship to P.O. Boxes or APO/FPO addresses. Please ensure that your shipping address is accurate and complete at checkout. Northevora is not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error immediately after placing your order, please contact us right away; we can often update the address if the order has not yet shipped.
7. Contact Us
If you have any questions or concerns regarding shipping, our customer support team is here to help. We strive to respond to all inquiries within 24 hours on business days.
Northevora
1209 Mountain Road Pl NEAlbuquerque, NM 87110United States
Phone: +1 (505) 207-8809